Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with BSB Business Services Training Package Version 7.0. |
Application
This unit describes the skills and knowledge required to access a knowledge management system, use monitoring and review processes to provide feedback and improve own work practices using the system. This includes a range of strategies, methods, activities and techniques used by individuals and the organisation to identify, collect, organise, store, retrieve, analyse, share and apply knowledge to the work of the organisation.
The unit applies to individuals who use a broad range of competencies in various work contexts. They may exercise discretion and judgement using knowledge management to assist in increasing productivity, to improve quality or to recognise the benefits to the organisation through the improved use of knowledge.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Technical Skills – Information Services
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Access and use knowledge management system |
1.1 Identify requirements for use of knowledge management system 1.2 Access knowledge management system according to legislative, regulatory and organisational policies and procedures |
2. Input to knowledge management system |
2.1 Collect, analyse and prepare inputs for contribution to system, according to organisational policies and procedures 2.2 Check inputs for clarity, accuracy, currency and relevance 2.3 Make inputs to system according to organisational policies and procedures 2.4 Analyse requirements of the system and make suggestions for improvements to relevant stakeholders |
3. Review and improve work practices |
3.1 Provide feedback about clarity, accuracy, currency and relevance of system’s output to relevant personnel 3.2 Document learning resulting from use of the system 3.3 Improve work practices as a result of learning from use of the system |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.
Skill |
Description |
Reading |
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Writing |
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Oral Communication |
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Self-management |
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Teamwork |
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Problem solving |
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Unit Mapping Information
Supersedes and is equivalent to BSBINM302 Utilise a knowledge management system.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10